Reference

How p99soft Handles Your Personal Data

At p99soft, we are clear about what personal data we collect from your account, why we collect it, and how long we keep it.

Account Data ProtectionUPI & Paytm Transaction PrivacyCookie ControlData Retention PolicyYour Right to Request Changes

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What We Collect and Why

p99soft Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

When you open an account on p99soft, we collect the details you provide during registration — your name, email address, mobile number, and the payment method you choose, whether that is UPI, Paytm, or PhonePe. We also record transactional data each time you deposit or withdraw

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so that your account history stays accurate and traceable. Device identifiers and session logs are retained to keep your account secure and to detect unusual access patterns. We do not sell your personal data to third parties. Access to your data within our organisation is limited
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to teams that need it to operate your account or respond to your queries. Where local law in India requires us to share data with a regulatory body, we comply with that obligation and will inform you where it is legally permissible to do so. Your
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use of this platform is subject to local law, and access is available only where permitted by the laws applicable to you.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

REACH OUR PRIVACY TEAM

How to Contact Us About Your Data

If you have a question about this policy, want to request a copy of the data we hold on your account, or need to ask us…

DATA HANDLING STANDARDS

How We Protect and Manage Your Data

Every layer of your account — from the moment you log in to the moment a PhonePe withdrawal lands in your wallet — is covered by a set of data-handling practices we…

Encrypted Account Storage

Your personal details and payment references are stored using encryption at rest. We do not retain full card numbers or UPI Virtual Payment Addresses in plain text, only masked references needed to match your transaction history.

Cookie Policy and Control

We use session cookies to keep you logged in and analytics cookies to understand how pages are used. You can adjust cookie preferences from your browser settings at any time, and non-essential cookies are never set without your acceptance.

Account Access Security

Each login to your p99soft account is verified against the device and session history we hold for you. Unusual access attempts trigger an alert, and you can review active sessions from your account security settings and end any session remotely.

Data Retention Schedule

We keep your account data for as long as your account remains active and for a further period as required by applicable Indian law. Once that period lapses and your account is closed, personal identifiers are deleted from live systems and anonymised in archive logs.

Third-Party Processors

Payments routed through UPI, Paytm, or PhonePe are handled by those providers under their own privacy terms. We share only the transaction reference and amount with them — we do not pass your browsing history or account preferences to any payment processor.

Policy Update Notification

Whenever we make a material change to this privacy policy, we send a notification to your registered mobile number or email before the change takes effect. The updated version is always accessible from your account dashboard with the revision date clearly shown.

Frequently Asked Privacy Questions

These are the questions we hear most often about data, cookies, account security and your rights under this policy. If your question is not covered here, contact our privacy team through any of the channels listed above.

We collect your name, email address, mobile number, date of birth, and the payment method details you provide, such as your UPI ID or Paytm-linked number. We also log your IP address and device type at the time of registration for account security purposes.

Yes. Submit a data access request via email or through the in-account Help Centre. We will compile the data held on your account and send it to your registered email address within 30 days, or sooner where the volume of data allows.

We retain account records for the period required by applicable Indian law following account closure. After that statutory period ends, your personal identifiers are deleted from active systems and any remaining archive entries are fully anonymised.

We share only what each provider needs to process a specific transaction — typically the amount and a transaction reference. We do not share your browsing activity, game history, or account preferences with Paytm, PhonePe, or any other payment processor.

Contact our privacy team by email or live chat with a clear description of what you want corrected or removed. We will acknowledge your request within 48 hours and action it within 30 days, keeping you informed if we need additional verification from you.

We use strictly necessary session cookies to keep you logged in, and optional analytics cookies to understand page usage. You can decline optional cookies when you first visit or adjust them any time through your browser settings without losing access to your account.

We send a notification to your registered mobile number or email before any material change takes effect. You can also view the current policy version and its revision date at any time from the privacy section inside your account dashboard.

How p99soft Handles Your Personal Data

How to Contact Us About Your Data

How We Protect and Manage Your Data

Encrypted Account Storage

Cookie Policy and Control

Account Access Security

Data Retention Schedule

Third-Party Processors

Policy Update Notification

Frequently Asked Privacy Questions

01 What personal data does p99soft collect when I open an account?

02 Can I request a copy of all the data p99soft holds about me?

03 How long does p99soft keep my data after I close my account?

04 Does p99soft share my data with payment providers like Paytm or PhonePe?

05 How do I ask p99soft to correct or delete my personal data?

06 What cookies does p99soft use and how can I manage them?

07 How will I know if p99soft's privacy policy changes?

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